FAQ'S

 1.⁠ ⁠What makes Loxley boiling water taps different?

Loxley taps are designed with British engineering, premium materials, and strict quality control. Every tap is built for durability, energy efficiency, and next-day reliability. Our systems combine stylish design with safe, instant boiling water for modern homes.

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 2.⁠ ⁠Do I need a professional to install the tap?

We recommend using a qualified plumber to ensure the system is installed correctly and safely. Most installs take 30–60 minutes, and all fittings required come in the box.

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 3.⁠ ⁠How fast is delivery?

We offer Next-Day UK Delivery on all in-stock taps.

Orders placed before 2pm are dispatched the same day.

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 4.⁠ ⁠Do the taps come with a warranty?

Yes. Every Loxley boiling water tap comes with a 2-Year Manufacturer’s Warranty covering the tap, boiler, and filter housing. Extended warranty options are available.

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 5.⁠ ⁠How often do I need to replace the water filter?

Filters typically last 4–6 months, depending on water hardness and usage. We recommend joining our Filter Subscription Service for automatic replacements at the best price.

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 6.⁠ ⁠Are Loxley taps safe for families?

Absolutely. All Loxley taps feature:

Safety is one of our highest priorities.

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 7.⁠ ⁠How much electricity does the boiler use?

The system is extremely efficient. Once heated, the boiler only uses small amounts of energy to maintain temperature — much less than repeatedly boiling a kettle each day.

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 8.⁠ ⁠Are the taps WRAS approved?

Our components meet UK safety and water standards. WRAS approval confirms compatibility with UK plumbing systems and strict water regulation guidelines.

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 9.⁠ ⁠What’s included in the box?

Every Loxley tap order includes:

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10.⁠ ⁠Can I return my tap?

Yes. We offer a 30-day return policy on all unused products in original packaging. If your tap is faulty, we will replace or refund it under your warranty.

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11.⁠ ⁠Do you offer customer support?

Yes — Loxley provides UK-based customer service Monday–Saturday via email, WhatsApp, and phone. We reply quickly and professionally to all requests.

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12.⁠ ⁠Do you offer trade or bulk pricing?

Yes, we work with:

Trade accounts receive discounted pricing and priority stock.